Refund policy

All Sovana House products are made to order using high-quality print-on-demand production, which means each item is uniquely created just for you. Because of this, we do not accept returns or exchanges if you’ve ordered the wrong size, colour, or simply changed your mind.

However, if your item arrives damaged or there is a manufacturing issue, we’re happy to help.

✅ We offer free replacements or refunds if:

• Your item arrives damaged

• There is a clear manufacturing defect

• You contact us within 30 days of delivery

To resolve the issue, please email us at sovanahouse@gmail.com with your order number and clear photos of the problem. If multiple items are affected by the same issue, a photo showing them all in one frame may be required.

⚠️ Please note:

• We cannot offer refunds or reprints if you have selected the wrong size, incorrect colour selection, or buyer’s remorse.

• For unsuccessful deliveries (e.g., due to incorrect shipping information), you may request a reprint at an additional cost or a partial refund.

• For apparel and other DTG (direct-to-garment) items, a 0.5" variance in print placement is considered within the acceptable tolerance and not treated as a defect.

If you have any questions or concerns, we’re here to help. Reach out anytime at sovanahouse@gmail.com and we’ll get back to you as soon as possible.