Frequently Asked Questions
Below you'll find answers to our most common questions about products, shipping, materials, care instructions, custom orders and more.
General FAQ's
Where is Sovana House based?
We are based in the United Kingdom. All products are made to order using high-quality materials and responsible production partners.
Do you accept custom orders?
Absolutely. If you’d like a custom design or personalised request, please submit a contact form or email us at sovanahouse@gmail.com.
Do your products come with a warranty?
Yes. All items include a 2-year warranty, covering manufacturing errors or defects.
Delivery & Shipping FAQs
Where do you ship to?
We ship worldwide, including:
• UK
• USA
• Canada
• EU
• Australia
• New Zealand
Where do you ship from?
All items are made to order and shipped directly from the closest eligible production facility to you for faster, more sustainable delivery.
How much does shipping cost?
UK Standard Delivery
• £5.99 (free for orders over £50)
EU International Delivery
• £14.99
Global International Delivery (USA, Canada, Australia & New Zealand)
• £23.99
Please note that our customers from the UK, EU, Australia and New Zealand will pay the Global International Delivery rate for all purchases of candles
How long does shipping take?
UK Standard Delivery
• 2–4 business days
EU International Delivery
• 2–11 business days
Global International Delivery (USA, Canada, Australia & New Zealand)
• 3–17 business days
Please note, candles can take up to 30 days to ship to the UK, EU, Australia and New Zealand
What are your posters made of?
• 210 gsm gallery-grade art paper
• EUTR-compliant woodstock materials
• REACH-certified inks
• Smooth matte finish for reduced glare
• Giclée-quality printing
Do prints come framed?
All posters and prints come unframed, but they’re offered in common sizes to easily match standard frames.
What sizes are available?
Sizes vary by design, but typically range from: 8" × 10" up to 32" × 48"
Where can I display my prints?
Anywhere you like! However most readers choose of one the below:
• Reading nooks
• Home libraries
• Bedrooms
• Offices
• Gallery walls
How do I clean my print?
Dust gently with a clean, dry cloth.
Are custom designs available?
Yes, many designs can be customised. Please enquire through our contact page.
What are the canvases made of?
• Sustainably sourced wooden frame
• Eco-friendly, non-toxic latex inks
• High-resolution, gallery-level printing
• Rubber dots on the back for stable hanging
What sizes are available?
From 6" × 6" to 36" × 36", depending on orientation. Size charts are always included in product listings.
How do I clean a canvas?
Use a clean, damp cloth to wipe dust gently.
What are the sweatshirts made from?
• 50% cotton, 50% polyester
• Ribbed collar for shape retention
• Double-needle stitching for durability
• Ethically produced using US-grown cotton
• Embroidered designs for long-lasting quality
What sizes are available?
Sizes range from Small to 5XL, with detailed size charts included on each product page.
How do I care for my sweatshirt?
• Machine wash cold (max 30°C / 90°F)
• Non-chlorine bleach when needed
• Tumble dry on low
• Do not iron
• Do not dry clean
What are your candles made of?
• Eco-friendly, non-toxic ingredients
• Natural soy wax blends
• Reusable glass jar
• Compliant with ASTM safety standards
What is the burn time?
Approximately 50-60 hours.
What size is the candle?
• 9oz
• 2.8" diameter
• 3.5" height
Is there any safety information?
• Never leave a burning candle unattended
• Keep away from children and pets
• Do not burn near flammable items
What size are the notebooks?
All hardcover notebooks are A5.
How many pages are there?
Each notebook has 150 pages.
Are the pages lined?
Yes, all pages are lined.
Is the design printed on both sides?
Yes, both front and back covers feature the artwork.
What are your mugs made from?
100% premium ceramic.
Can I put my mug in the dishwasher?
Yes, they are dishwasher safe. We recommend putting them on the top rack.
Are the mugs microwave safe?
Yes.
How much do they hold?
All mugs are 11oz.
How do I clean them?
Dishwasher or hand-wash with warm water and mild soap.
What are your bookmarks made of?
Lightweight aluminium.
Are the edges safe?
Yes, they have rounded edges.
How do they hold the page?
Each bookmark features a U-shaped slot to secure your place.
Is the design printed on both sides?
The design prints on one side, the reverse is metallic.
How do I clean it?
Wipe gently with a clean, dry cloth.
Built by Readers, for Readers
At Sovana House, every design is created with readers in mind, inspired by the books that keep us up at night and the fictional worlds we never really leave.